Job profile

The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included.

Job details

Job title

Group FM Support Manager - Security

Job reference

REQ000851

Date posted

02/01/2018

Application closing date

02/02/2018

Location

NEC Venues

Salary

Annualised Hours

Package

Standard

Job category/type

NEC Group

Job description

Group FM Contract Support Manager - Security

ROLE CODE:	ROLE BAND:
GS007	P T 2
DEPARTMENT:	REPORTS TO :
Group Operations	Group Operations Manager
BUSINESS UNIT:	NO OF DIRECT REPORTS:
NEC	None

Duties and responsibilities will vary from time totime and the post holder will be expected to perform other such duties that arereasonably comparable. Adhere to Company health, safety and environmentalpolicies at all times. Maintain a safeworking environment and ensure your work activities are safe.

PRIMARY PURPOSE OF THE ROLE:

Oversee the delivery of the OCS contract for all security and traffic related activities for the NEC Group to ensure delivery of a safe and secure, customer friendly environment for all NEC Group staff, organisers, promotors, exhibitors and visitors.

Reporting to the Group Operations Manager

KEY RESPONSIBILITES:

Planning and delivery

Monitor for the Group the execution of the security and traffic operations for all infrastructure and activity related tasks to ensure compliance with the contract.
Verify the deployment of security and traffic resource meets the requirements of the duty state for all infrastructure related tasks.
Validate the security and traffic resource levels and deployment complies with the agreed event manning schedules.
Develop and maintain processes to ensure OCS provide trained, competent and inducted resource to meet the demands of the business.
Monitor the planning, coordination and service provision of security and traffic activities taking place within the venues.
Provide advice to deliver best practice and minimise expenditure.
Ensure OCS deliver customer service in line with the NEC Group values and standards.

Financial Delivery
Audit financial compliance in line with the OCS contracts.
Audit security and traffic orders optimising the use of CAFM and EBMS.
Monitor and report on security and traffic expenditure advising the venues of spend.
Audit resourcing levels and consumables spend making recommendations and business cases for future investment requirements.
Monitor security and traffic expenditure, raising purchase requisitions, invoices and processing orders as required.
Actively seek new business opportunities creating maximum revenue opportunities.

Account Management and Administration

Develop and maintain systems to support the Performance Management System (PMS) to report and audit the security and traffic service delivery in compliance with the contract requirements.
Review the OCS processes appertaining to the delivery of all security and traffic contracted services inclusive of safe systems of work and risk assessments on a minimum of an annual basis.
Support the Sales and Event Management teams to ensure ordered services are documented and invoiced correctly.
Monitor all training to ensure compliance with appropriate standards and review training records on a minimum of an annual basis.

Client Liaison

Provide advice to customers making effective use of security and traffic resources.
Undertake client meetings as appropriate to confirm and establish customer needs, deadlines and details of any special requirements.
Provide both internal and external clients with written quotations of any special security and traffic requirements that are outside of any contractual arrangements.
Develop and maintain client relationships through effective communication.
Maintain a professional working relationship with local police and counter terrorism advisors.

Compliance

Ensure OCS maintain compliance with all relevant legal and statutory requirements eg Working Time Directive, Security Industry Authority (SIA).
Carry out audits to ensure security provision of vetted and trained temporary staff to meet contract obligations to BS 7499 & BS7858 standards are maintained and document results.
Verify all security and traffic risk assessments, SsoW and method statements
are undertaken and appropriate measures taken to ensure compliance.
Corroborate to ensure compliance with NEC Group risk management policies including all for fire risk and associate business recovery plans.
Verify and approve all special projects contractors eg Detection dogs.
The role is subject to the PCI (Payment Cards Industry) compliance and validation regulations and has been identified as a Medium Risk level 2 category and subject to a financial check, therefore to commence this role, satisfactory checks consisting of a credit check of information on the public record such as court proceedings, County Court Judgments (CCJs) and bankruptcy filings etc. need to have been completed and reviewed every subsequent 3 years.

Line Manager/Head of Dept:	Steve Neal
HR Business Partner:	Kerry Astley
Date:	December 2017
Profile review date:	December 2018

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